Benefits of solutions support
The key benefits of our Solutions support services include:
Clients can get access to skills and resources as and when they need them.
Quick response times
Support staff can take immediate ownership of client issues and see them through to a successful conclusion. (SLA contracts have guaranteed response times).
Having a support/maintenance contract is much more cost-effective than having a dedicated internal team.
A support/maintenance contract can be customised exactly to clients’ needs (i.e. the amount of onsite, off-site or optional support).
Peace of mind
Expert knowledge is just a phone call or email away.
The Technical Health Check process establishes a firm foundation on which to base the support (i.e. it identifies problems and ensures that support staff get to know the system intimately).
New features can be added to systems as clients require them.
Ensure systems continue to support the business
Systems can be checked and fine-tuned on a regular basis for optimum performance
Resilience / security of data
You can ensure systems remain robust and secure without incurring risk or downtime.