SBS provide cost-effective skills and resources to give you peace of mind in the running of your applications, no matter how complex they are or whether they have been developed by us, in-house or by a third-party.
We have many years of experience in providing cost-effective application support services. Our focus is to keep your applications fully operational, available and secure so that you can focus on the everyday demands of your business.
Software support is a key part of our strategy. We have built long-term relationships with our clients over time and have put in place proven software support services to meet their requirements. And because our team of application support professionals consists of developers, rather than just helpdesk operatives, we can deliver a highly skilled response as and when it is needed.
Technical Health Check
As a prerequisite to our support provision, we undertake a comprehensive Technical Health Check on the systems to be supported to ensure that they are running smoothly. This involves a comprehensive analysis of the technical aspects of the applications/systems, how they are used, hardware and software configuration, backup strategies, disaster recovery and maintenance routines. We also identify any gaps or potential hazards that may involve risk or costly downtime. At the end of this process we provide a comprehensive report on the findings including recommendations on any issues that require attention.
Choice of support
We provide a choice of support based upon the type of system that you have and the response that you require. If you require support for a mission-critical system within your organisation, then we can provide you with a guaranteed response to your support requests, via a Service Level Agreement (SLA). If you require support for an application that is not so critical to the running of the business, then we can provide you with a contract based on a ‘Best Endeavours’ response. In both instances we can customise a support programme based on your requirements and budgets.
The key benefits of our Solutions support services include:
(1) On-demand expertise
Clients can get access to skills and resources as and when they need them.
(2) Quick response times
Support staff can take immediate ownership of client issues and see them through to a successful conclusion. (SLA contracts have guaranteed response times).
(3) Cost effectiveness
Having a support/maintenance contract is much more cost-effective than having a dedicated internal team.
A support/maintenance contract can be customised exactly to clients’ needs (i.e. the amount of onsite, off-site or optional support).
(5) Peace of mind
Expert knowledge is just a phone call, Skype call or email away.
(6) Reduced risk
The Technical Health Check process establishes a firm foundation on which to base the support (i.e. it identifies problems and ensures that support staff get to know the system intimately).
(7) Client Control
New features can be added to systems as clients require them.
(8) Ensure systems continue to support the business
Systems can be checked and fine-tuned on a regular basis for optimum performance
(9) Resilience / security of data
You can ensure systems remain robust and secure without incurring risk or downtime.